Refund and Return Policy

. General Principles

  1. This Policy applies to all purchases made through Fabora’s website, app, or authorized sales channels.
  2. We follow fair trade practices and consumer protection laws applicable in your jurisdiction.
  3. Refunds, returns, and exchanges are subject to inspection and approval by Fabora.
  4. Not all products are eligible for returns (see Section 9).

2. Eligibility Criteria

A product may qualify for a return, exchange, or refund if:

  • It was purchased directly from Fabora.
  • The request is initiated within the valid return window (see Section 3).
  • The item is unused, undamaged, and in original condition with tags, labels, manuals, and packaging intact.
  • You can provide valid proof of purchase (invoice, order confirmation, or receipt).

Fabora reserves the right to deny requests that do not meet these criteria.

3. Return and Refund Window

  • Apparel & Fashion Accessories: Eligible for return or exchange within 10 days of delivery, provided tags are intact.
  • Footwear: Eligible for return within 7–10 days, provided the shoes are unworn.
  • Electronics & Gadgets: Returnable within 7 days only in case of functional defects.
  • Home & Lifestyle Products: Eligible within 10–14 days, depending on the product category.
  • Damaged or Incorrect Items: Must be reported within 48 hours of delivery.
  • Perishable and Hygiene Products: Non-returnable (see Section 9).

4. Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded unless damaged or defective on arrival:

  1. Innerwear, undergarments, and intimate apparel.
  2. Cosmetics, skincare, and personal hygiene products.
  3. Perishable goods like food, flowers, and consumables.
  4. Customized, monogrammed, or made-to-order products.
  5. Gift cards, vouchers, and digital downloads.
  6. Clearance, “final sale,” or discounted items marked as non-returnable.

5. Refund Process

  1. Log in to your Fabora account and visit the “Orders” section.
  2. Select the item for return/refund and submit a request.
  3. State a valid reason and attach photos if required.
  4. Once approved, Fabora will issue a Return Authorization (RA) number.
  5. Securely pack the item in its original packaging with all accessories and documents.
  6. Return pickup will be arranged through our logistics partners, or you may drop off the product at a designated center.

Verification and Processing:

  • Once the item reaches our warehouse, we will inspect it.
  • If approved, refunds are processed within 5–10 business days.
  • Refunds will be credited to the original payment method or as Fabora wallet/store credit (based on customer choice).

6. Exchange Policy

  • Customers may request a replacement instead of a refund.
  • Exchanges are subject to stock availability.
  • If the replacement item costs more, the customer must pay the difference. If it costs less, the balance will be refunded or credited.
  • If no replacement is available, a refund will be processed.

7. Shipping and Return Costs

  • If Fabora is at fault (wrong item shipped, defective/damaged item): Fabora will bear return shipping costs.
  • If return is due to customer’s choice (wrong size, change of mind): Customer may be responsible for return shipping charges.
  • Original shipping fees (if any) are generally non-refundable, unless the issue is attributable to Fabora.

8. Cancellations

  • Before Dispatch: Orders can be canceled directly via your account dashboard for a full refund.
  • After Dispatch: Cancellation requests will be processed as a return under this Policy.
  • Fabora reserves the right to cancel orders due to:
    • Stock unavailability.
    • Payment issues.
    • Fraudulent activity.
      Customers will be notified, and full refunds will be provided.

9. Damaged, Defective, or Incorrect Items

  • Report within 48 hours of delivery with photos or unboxing videos.
  • Fabora will verify and arrange a free replacement, refund, or exchange.
  • For electronics, customers may be required to contact the manufacturer for warranty services.

10. Methods of Refund

Refunds can be processed through:

  1. Original Payment Method (cards, UPI, wallets, net banking).
  2. Fabora Wallet/Store Credit (faster, can be used for future purchases).
  3. Replacement/Exchange (if requested and available).

Processing times may vary based on your bank or payment provider.

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